Products must be received back within 30 days of the original shipment to receive a refund. Refunds will be processed within 7 business days.
Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
- Shipping and handling costs are non-refundable.
- The product must be unopened and unused, and URX product container must not be damaged or defaced. If you are returning a product due to damage in-transit, please notify the customer care team, and we will be glad to ship you a replacement product in exchange.
- Products must be received back within 30 days of the original shipment.
To return a shipment:
- If the outer shipping bag has NOT been opened write “REFUSED” on the outside of the package and drop it in the mail or return it to the post office.
- If the outer shipping bag has been opened then the purchaser is responsible for the cost of return postage, and must provide reasonable shipping packaging.
- If you need help with your return please call our customer care line 833-878-2563 (Monday - Friday 8am - 9pm ET) and a team member will assist you.
Return by mail to:
Plano, Texas 75074
"The first day of using URX I began to feel relief. Now the pain has almost totally subsided after 3 days."
Stay in the Game
"I received pain relief fairly quickly. I experienced relief within a few minutes and was able to stay playing when normally I would have to sit out."
NBA Hall of Famer/ Pickleball Pro
"Recovery is JUST as important to my performance as my pickleball paddle. That's why I use it."
Pro Pickleball Player
"I use it for recovery during and after my matches and I play all 3 events. It’s just amazing how fresh I feel throughout the rigors of tournament play."