Our fulfillment center processes incoming and subscription orders Monday through Friday, barring national holidays. Unless there is an issue with order information, orders are processed within one business day. Our daily shipping cutoff time is 12PM Pacific; orders coming in after that time will be fulfilled the following business day.
All in-stock orders are shipped within 1-3 business days.
If there is an issue with the order, our customer service team will make every effort to contact the customer to resolve the issue. If we are unable to resolve the order issue, we will notify the customer, cancel the order, and process a full refund.
We use a variety of shipping carriers to deliver your orders. For each order, we choose the carrier that will deliver the order in the most expedient way possible, while keeping the delivery costs low for our customers. These delivery methods include USPS First Class, USPS Priority and UPS Mail Innovations.
"The first day of using URX I began to feel relief. Now the pain has almost totally subsided after 3 days."
Stay in the Game
"I received pain relief fairly quickly. I experienced relief within a few minutes and was able to stay playing when normally I would have to sit out."
NBA Hall of Famer/ Pickleball Pro
"Recovery is JUST as important to my performance as my pickleball paddle. That's why I use it."
Pro Pickleball Player
"I use it for recovery during and after my matches and I play all 3 events. It’s just amazing how fresh I feel throughout the rigors of tournament play."